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Campaign Fee Structure

Understanding your event's fee structure helps with effective planning and budgeting. This overview covers how fees are applied and highlights options for sharing or shifting costs—such as allowing donors to help cover fees.

You may set up your fee configuration on a per-campaign basis by following the steps below:
  • Navigate to Event Dashboard > Edit Event
  • Select Funding

Screenshot 2025-07-17 at 10.40.45 PM

  • Scroll down to the Campaign Fee Settings to configure the event's fee settings 

Screenshot 2025-07-17 at 10.42.02 PM

Payment Processing Fee

All online payments made by credit card or ACH incur payment processing fees. As the organization, you can decide whether to absorb these fees or pass them on to donors—either as an optional choice or a required charge.

  • My organization will pay the payment processing fee: Your organization is responsible for covering payment processing fees for all online transactions. Donations will display the full payment amount for the donor, and the fees will be deducted from the gross payment amount.

  • Ask donors to pay the payment processing fee: 

    • Make it Optional: Donors are opted-in to cover the payment processing fee and the donor may choose to opt-out.

    • Make it Mandatory: Donors are required to cover the payment processing fee and will not have the option to opt-out.

Platform Fee

Note: The platform fee varies based on your BetterUnite subscription plan. As the organization, you can choose to absorb this fee or pass it on to donors.

  • Ask donors to have the option to pay the platform fee: 

    • Donors are default opted-in to pay the BetterUnite fee and may choose to opt-out.
    • Donor fees are set to zero by default. Donors will need to opt in to cover the fee.
  • My organization will pay the platform fee instead of my donors: Your organization is responsible for covering platform fees for all online transactions. Donations will display the full payment amount for the donor, and the fees will be deducted from the gross payment amount.

Need Additional Help?

For additional assistance, contact us at support@betterunite.com

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