Payments

Setup and Onboarding

• Setup a Payment Processor

Transaction Management

• How do I find a transaction?
• Resend Receipts
• View a Receipt
• Taking Credit Card Payment
• Payment Statuses
• Do donors get a receipt?
• Why do I see different totals in my campaign pages?
• How do I see transaction details, and what do they mean?
• How do I tag a transaction?
• How can I annotate a transaction?

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Recurring Payments

• Recurring Payments
• How do I cancel a recurring payment?

Refunds and Disputes

• Do Payment Processors refund processing fees?
• Can I issue a partial refund?

Stripe

• Stripe Express Merchant Onboarding Guide
• Stripe payout schedules explained
• Stripe Standard to Stripe Express transition on BetterUnite
• How do I update my Stripe receipt contact email?
• Understanding Fee Implications with Stripe Express: Refunds and Disputes

PayPal

• PayPal merchant options
• PayPal payment processor on checkout form

Fees and Limits

• Deposit Limits
• How are fees calculated?

FAQ

• Fair Market Value
• Can I Indicate the Deductible Amount on a Transaction?
• How can I Import Past Donation History
• What are micro-deposits when making an ACH payment
• Can I transfer a donation between campaigns?
• Safety and security on BetterUnite
• What portion of a donation made on BetterUnite is tax deductible?
• Payment can no longer transact?

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