Can I Check out a Shopping Cart Using Other Methods of Payment?

If the cart you're trying to check out is getting declined, or if the guest wants to pay for their purchases with another method than their registered card, you have a few options:

•  Reach out to guest asking them to clear up the issue with their card and try payment again
• Replace the existing card with another card you obtain from the guest
• Process checkout via an offline payment (e.g. guest gives you a check instead)

How do I replace a guest's card?

• On your Manage Event page, click Guest Carts.

• On the Guest Carts page, locate the guest's cart and click Check Out.

• In the pop-up window, review the cart details and click Clear pre-authenticated card and use another card. 

• Once the pre-authenticated card is cleared, complete checkout using one of these options:
  • Enter a new card directly: Type the guest's new card number into the card fields in the checkout pop-up window and complete the checkout on their behalf.
  • Send the checkout URL to the guest: Copy the checkout URL shown in the pop-up window and send it to the guest so they can enter their own card details and complete the purcahse themselves.

How do I take an offline payment?

• To take an offline payment, use the Take Offline Payment option on the guest's cart and select the appropriate payment type.
  1. On the Guest Carts page, locate the guest's cart and click Take Offline Payment.
  2. In the pop-up window, select a Payment type (such as Cash or Check) and click Save Contribution.

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

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