Configuring and Managing Your Stripe Account in BetterUnite

Can I connect an existing Stripe account to BetterUnite?

No. When a Stripe processor is added under Settings > Payment Processors, BetterUnite creates a new Stripe Express account linked to your organization. An existing Stripe account can only be used with Stripe Import to bring in past transactions. It cannot take payments in BetterUnite.

How do I choose which Stripe account receives new payments?

You can choose the Stripe account at the campaign level. In each campaign’s settings, the payment processor section includes a Select Stripe account option.

1. Open the campaign settings.
2. Go to the payment processor section. 
3. Select the Stripe account you want that campaign to use.
4. Repeat for each open campaign if you want all new payments routed to the same Stripe account. 

How do I send deposits to one bank account?

Each Stripe account pays out to the bank account linked to it. If you want deposits from multiple Stripe accounts to land in the same place, update the payout bank account on each Stripe account so they all point to the same bank account.

How do refunds work across Stripe accounts?

A refund always comes out of the Stripe account that received the original payment. It cannot be paid from a different account, and moving future payments to another account does not change where refunds for past payments come from.

What should I check if payments or deposits are going to different places?

Review both of these settings:

• The Stripe account selected in each campaign
• The bank account linked to each Stripe account for payouts

If you want consistent routing, make sure both are aligned across your campaigns and Stripe accounts.