Do donors get a receipt?

When a payment is made — or when you check out guests at the end of your event — BetterUnite automatically sends a detailed receipt email to the donor. 

You can pull up all transactions to bring up the donation details, and access the confirmation receipt and re-send it to the donor anytime as well.

• In your Event Dashboard page select Giving Tab and click on Transactions. To view or resend a receipt, click View next to the relevant transaction to open the donation details.

• If you want to Re-send Confirmation click View Confirmation Page which will send the confirmation to the donor.
• In this pop up window shown above you can select View Receipt to access the receipt anytime. You can click Re-Send Receipt to send the donor the receipt.

• To resend receipts for multiple donors at once, go to your Transactions page.
• You can select some or all transactions, and the Bulk Actions button appears, with the option to Bulk Re-Send Receipts. 
•  It will do the same as if you opened each payment record by clicking the view button and selecting the “Re-send Receipt” option.

How to View and Resend Donation Receipts

• When you are making an offline donation, click on Add Offline payment in your transactions page.

• Another option is to select Add Offline Purchase or Pledge on your Event Dashboard page.

• Select the fundraiser to make an offline donation to as shown below and click Continue.

• The Notify Contact option is unchecked by default, meaning the donor will not receive a notification for this offline entry. Check this box if you want the donor to receive an email receipt upon completing the transaction.

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

Let's go do some good.