Household Memberships

Household memberships allow a single membership subscription to cover multiple members of a household under one plan and payment. The primary member — the person who signed up — can add household members from their Supporter Portal, and adult household members can log in and access their own portal view.

Step 1 — Enable Household Members on a Plan

Household memberships are enabled at the plan level. For each plan where you want to allow household members, you need to turn the feature on.

Navigate to Contacts > Membership Management > Plans.
Edit the plan you want to update.
Scroll to Advanced Options.
Toggle on Allow Household Members.
Optionally, set a maximum number of household members to prevent an unlimited number of additions (for example, a limit of 5 household members per subscription).
Save the plan.

Members who are subscribed to this plan will now see a Household Members section in their Supporter Portal once the feature is enabled.

Step 2 — Adding Household Members (Primary Member)

Once a plan allows household members, the primary member can add household members from their Supporter Portal.

The primary member logs in at betterunite.com/portal and navigates to My Membership.
They will see a Household Members section listing any existing household members and an Add Member button.
Clicking Add Member opens a form to enter the household member’s information.

Adult vs. Child Household Members

When adding a household member, the primary member selects whether the member is an Adult or a Child.
Adult household members are recognized as members of the organization and can log into their own Supporter Portal. When they log in, they will see their membership details. Note that adults will not see the primary member’s full payment history or account — only their own membership view.
Child household members are recognized as members for benefit and tracking purposes, but they cannot log into the Supporter Portal independently. Their membership is managed by the primary member.

Household Member Portal Experience (Adult)

Adult household members access the portal the same way any member does — by going to betterunite.com/portal and verifying via email.
They will see their membership status, any benefits associated with the plan, and their own profile information.
Adult household members do not see payment details or the primary member’s full account information. The primary member remains the account holder responsible for billing.

Admin View of Household Subscriptions

From Membership Management > Subscriptions, household subscriptions appear with the primary member’s name.
Clicking into the subscription detail shows the primary member’s payment and billing information as well as the list of household members attached to the subscription.
Admins can also manage household members from the subscription detail page, including viewing or removing household members if needed.

Notification settings for household memberships can be configured in Membership Management > Settings. You can choose to notify adult household members about upcoming renewals alongside the primary member.

Membership Renewal Notifications for Household Members

By default, renewal reminder emails go to the primary member. You can enable an option to also send renewal reminders to adult household members so they are aware of the upcoming renewal.
This setting is found in Membership Management > Settings > Notifications.

Frequently Asked Questions

Is there an additional cost for household members?
Household memberships operate under a single subscription — the primary member’s plan and billing amount covers all household members. There is no per-member add-on fee within the subscription, though your plan configuration determines what is included. If you want to charge an additional amount per household member, configure a setup fee or custom amount in your plan advanced options.

Can the primary member remove a household member?
Yes. The primary member can manage household members from the Household Members section of their Supporter Portal.

What happens to household members if the primary member cancels their subscription?
If the primary member’s subscription is cancelled or expires, household members linked to that subscription will also lose their membership status.

Can a household member have their own independent membership?
Yes. An adult household member can sign up independently for their own membership through a sign-up page. That creates a separate subscription for them as the primary member.

Can I see household member benefits separately?
Benefits associated with the plan are attached to the primary subscription and visible to all household members through their portal. Individual benefit tracking per household member is managed under the primary subscription in the admin view.

Is there a limit to how many household members can be added?
Yes, you can set a maximum when enabling the feature on your plan. For example, you could allow up to 4 or 5 household members. If no limit is set, there is no cap.

Can children log into the portal?
No. Child household members are recognized as members for tracking and benefit purposes, but they do not have individual portal access. Only adult household members can log in independently.

Need Additional Help?

We’re here to assist you in any way we can. Don’t hesitate to reach out to support@betterunite.com

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