How can I cancel a subscription

You can cancel a membership subscription in BetterUnite at any time. Subscriptions can be canceled directly from the Membership Management page or from within the subscription details page.

Canceling a subscription stops future renewals and payments while preserving the subscription’s history for reporting and recordkeeping.

Before you cancel a subscription

Canceling a subscription does not delete past payments
The subscription history remains available for reference and reporting
The cancellation takes effect immediately unless otherwise specified

Option 1: Cancel from the Membership Management page

This is the fastest way to cancel a subscription when you already know which subscription you’re looking for.

Steps

Go to Membership Management
Locate the subscription you want to cancel
Click the Cancel Subscription button associated with that subscription
Confirm the cancellation

Once confirmed, the subscription will be marked as canceled and will no longer renew.

Option 2: Cancel from the subscription details page

If you’re already reviewing a specific subscription, you can cancel it from the subscription’s Actions menu.

Steps

Go to Membership Management
Click to open the subscription
In the subscription details view, open the Actions menu
Select Cancel Subscription
Confirm the cancellation

This method is helpful when reviewing subscription history or member details before canceling.

What happens after a subscription is canceled?

After cancellation:

No future subscription payments will be created
The subscription status updates to Canceled
Past donations or payments remain unchanged
The member’s record continues to reflect their subscription history

When should I cancel a subscription?

Common reasons include:

A member requests cancellation
A subscription was created in error
Payment issues require stopping future charges

Troubleshooting

I canceled the wrong subscription
If needed, you can create a new subscription for the member after cancellation.