How can members cancel their subscription?

Members can cancel their own membership subscription at any time directly from the supporter portal. This gives members full control over their subscription without needing to contact an administrator.

Once canceled, the subscription will stop according to your organization’s cancellation rules, and no future recurring charges will be created.

How members access the supporter portal

Members can access their supporter portal in either of the following ways:

Visit https://betterunite.com/portal at any time
Click the portal link included in the confirmation email sent after each successful charge

Both options open the same supporter portal experience.

How a member cancels their subscription

Once logged into the supporter portal, members can cancel their subscription in just a few steps.

Steps

Log in to the supporter portal at betterunite.com/portal
Locate the active subscription or membership
Open the subscription details
Select Cancel Subscription from the available actions
Confirm the cancellation when prompted

After confirmation, the subscription will be canceled and future recurring payments will stop.

What happens after a member cancels?

After a subscription is canceled:

No additional recurring charges will be created
The subscription status updates accordingly
Past payments and membership history remain available for reference
Access to membership benefits follows your organization’s cancellation policy

Important notes for members

Canceling a subscription does not remove past payments
Cancellation takes effect immediately unless otherwise specified
If a member has multiple subscriptions, each must be canceled individually

Need help canceling?

If a member cannot access their portal or has trouble canceling their subscription, they should contact the organization directly for assistance.

Administrators can also manage subscriptions on behalf of members if needed.