How do donors cancel their recurring payments?

How can donors manage or cancel a recurring payment?

Donors can cancel or manage a recurring payment at any time by visiting https://app.betterunite.com/portal, where cancellation requires just a single click. Instructions and a direct link to the portal are included in both the initial confirmation email and every subsequent payment email.

When do donors receive information about managing their recurring payment?

Donors receive recurring payment management details at two points:

• Initial confirmation email — sent when the donor first signs up for a recurring payment; includes the portal link and full management instructions.
• Each payment email — sent each time a scheduled payment processes; restates the portal link so donors always have easy access.