Is there a way for the donor to update their payment method for recurring donations?

Yes. Donors can update the card on file for their recurring donations through the BetterUnite Support Portal. They can open the portal directly, even if they no longer have their recurring payment confirmation email.

How to update your card on file?

Visit betterunite.com/portal.
Enter the email address associated with your recurring donation.
Check your email for the verification code and enter it to access the portal. No password is required.
Open Payments & Invoices and find your recurring donation in the Recurring Payments section.
Follow the prompts to update the card on file and save your changes.

You can also use the portal link included in your recurring payment confirmation email.

What if my payment is part of a membership subscription?

The Supporter Portal also supports membership subscriptions. You can review your membership information under My Membership and access payment information through Payments & Invoices.

If you need help updating the card associated with your membership subscription, contact the organization you support. An administrator can also update the card on file from your subscription details.

What if I can't find my recurring donation?

Make sure you're accessing the portal with the email address associated with your recurring donation. If you still can't locate it or need help making a change, contact the organization receiving your donation.

For your security, don't send full card details by email. Use the payment update flow in the portal.

Can I also change my donation amount or payment date?

If you need to change your recurring donation amount or payment date, contact the organization you support. Administrators can manage these details on the recurring payment record.

For more information about the portal, see The Supporter Portal: A Guide.

Need additional help?

We're here to help. Contact support@betterunite.com if you need additional assistance.