Look Up Guests

You can look up information about a guest, and modify guest's cart from the Guests page.

• Click on Guest List on the Manage Event page. 

• When there are multiple guest or bidder records for the same contact, the Guests page will show a Show Duplicate Registrations link. When you click it, you’ll see all duplicate entries in the list. 

• On the Guests page, you can either look up a guest or go down the list to find your guest.

• Once you have found your guest, Click on the Guest Name to view their details.

• Below snapshot shows the details of the guest that you have selected. On this page you can see the Guest's Cart, Edit their cart and see payment information.

• You can add an item to the Guest's cart by selecting Click Here as shown below and selecting Click to Add Item.

• You can choose an item from the dropdown list and add it to the Guest's cart.

• Once added, it will show up in your Guest's cart as shown below.

• Below snapshots shows information about each guest. If they have registered their card on file a card image will be visible under the guest's name.
• It also shows whether they have checked in or not, if any tickets were purchased or if they are a part of a table/team. You can click View Guest you can see each guest in more detail.

• Each Guest would also have an image or images next to their Action Column.
• The first highlighted image is to see the contact record of the guest and the second highlighted image is to view the confirmation page and ticket details.

• You can also click on Actions for variety of options:
  • Cash/Offline Purchase
  • Buy Tickets
  • Export File
  • Import Attendees

• There’s also an Advanced Search option on the Guests page where you can search by additional criteria, including custom fields.

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

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