How can I Look Up a Guest?

The Guests page lets you look up guest information, view and edit a guest's cart, and manage attendee details for your event.

• Click on Guest List on the Manage Event page. 

• When there are multiple guest or bidder records for the same contact, the Guests page will show a Show Duplicate Registrations link. When you click it, you’ll see all duplicate entries in the list. 

• On the Guests page, you can either look up a guest or go down the list to find your guest.

• Once you have found your guest, Click on the Guest Name to view their details.

• The screenshot below shows the details page for the selected guest. Here you can view the guest's cart, edit cart items, and review payment information.

• You can add an item to the Guest's cart by selecting Click Here as shown below and selecting Click to Add Item.

• You can choose an item from the dropdown list and add it to the Guest's cart.

• Once added, it will show up in your Guest's cart as shown below.

• The list below shows a summary row for each guest. If a guest has a card on file, a card icon will appear beneath their name.
• Each row also shows whether the guest has checked in, whether any tickets were purchased, and whether they belong to a table or team. Click View Guest to see full details for that guest.

• Each Guest would also have an image or images next to their Action Column.
• The first highlighted image is to see the contact record of the guest and the second highlighted image is to view the confirmation page and ticket details.

• You can also click Actions for a variety of options:
  • Cash/Offline Purchase
  • Buy Tickets
  • Export File
  • Import Attendees

• There’s also an Advanced Search option on the Guests page where you can search by additional criteria, including custom fields.

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

Let's go do some good.