What notifications are available for members?

BetterUnite provides several automated email notifications to keep members informed about their subscription status and payments. These notifications help reduce missed payments, prevent unexpected cancellations, and improve the overall member experience. These notifications apply to all recurring payments.

All membership-related notifications are managed from the Membership Center settings.

Where to manage member notifications

Go to Giving → Membership Center
Select Settings
Open the Notifications section
Enable or disable the notifications you want to send
Save your changes

Each notification includes a “View sample” option so you can preview the email before enabling it.

Available member notifications

Email when card payments fail

Notifies members when a recurring payment attempt fails.

Why this is useful

Alerts members immediately when a payment cannot be processed
Encourages them to update their payment method
Helps prevent unintentional membership lapses

Email about upcoming payments

Notifies members before an upcoming subscription charge.

Why this is useful

Provides transparency around billing
Reduces surprise charges
Gives members time to update payment details if needed

Email about expiring cards

Notifies members when the card on file is approaching expiration.

Why this is useful

Helps prevent failed payments
Encourages proactive card updates
Reduces administrative follow-ups

Email about pending subscription cancellation

Notifies members when a subscription is scheduled to be canceled (for example, after stopping renewal).

Why this is useful

Confirms cancellation intent
Prevents confusion about subscription status
Provides clarity on remaining access or billing

Email when subscription is canceled

Notifies members once a subscription has been fully canceled.

Why this is useful

Confirms the subscription has ended
Provides closure and clarity
Reduces support inquiries

Best practices for member notifications

Enable payment failure and expiring card notifications to reduce churn
Use upcoming payment emails for transparency and trust
Keep cancellation emails enabled to avoid confusion
Preview sample emails to ensure messaging aligns with your organization’s tone

Important notes

Notifications are sent automatically based on subscription activity
Members receive these emails at the email address on their profile
Notifications apply to membership subscriptions, not one-time donations