How to Remove a Guest's Card-On-File

This article explains how to remove a card on file for a guest. Four methods are available: via the Check-In Guests icon (Method 1), via the Check-In Guests pop-up (Method 2), via the Guest List (Method 2), or via the Guest Carts (Method 4.

Method 1: Check-In Guests

Navigate to the Event Dashboard and select Check-in Guests

Locate the guest, select the green highlighted card icon, then select x Remove Card

Click OK to confirm the action

This action will delete the card-on-file for the guest, allowing them to authorize a new card from their personal guest experience page or giving you the option to authorize one on their behalf.
Permanent Action: Once removed, the card cannot be recovered. This action cannot be undone.

Method 2: Check-In Guests (via Pop-Up)

Alternatively, within Guest Check-in, locate and select the guest’s name or click the CHECK IN button.
In the In the pop up window, you'll see a green Card Authorized button, indicating that a card is currently on file. To remove the card on file, click the dropdown arrow, then select Remove Card.

Click OK to confirm the action
This action will delete the card-on-file for the guest, allowing them to re-authorize a new card from their personal guest experience or giving you the option to authorize one on their behalf.

Method 3: Guest List

Navigate to the Event Dashboard and select Guest List

Locate the guest and select View Guest

Then, select Edit Guest
In the pop-up window, you'll see a green Card Authorized button, indicating that a card is currently on file. To remove the card on file, click the dropdown arrow, then select Remove Card.

Click OK to confirm the action
This action will delete the card-on-file for the guest, allowing them to re-authorize a new card from their personal guest experience or giving you the option to authorize one on their behalf.

Method 4: Guest Cart

Navigate to the Event Dashboard and select Manage Carts>Guest Carts
Locate the guest's cart and select Options>Remove Card on File

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