How to Remove a Guest's Card-On-File

To remove a card on file, follow the steps below. Note that multiple methods are available.

Method 1: Check-In Guests

• Navigate to the Event Dashboard and select Check-in Guests

• Locate the guest, select the green highlighted card icon, then select x Remove Card

• Click OK to confirm the action

• This action will delete the card-on-file for the guest, allowing them to authorize a new card from their personal guest experience page or giving you the option to authorize one on their behalf.
• Permanent Action: Once removed, the card cannot be recovered. 

Method 1.2: Check-in Guests

• Alternatively, within Guest Check-in, locate and select the guest’s name or click the CHECK IN button.
  
  

• In the blue pop-up window, you'll see a green Card Authorized button, indicating that a card is currently on file. To remove the card on file, click the dropdown arrow, then select Remove Card.

• Click OK to confirm the action

• This action will delete the card-on-file for the guest, allowing them to re-authorize a new card from their personal guest experience or giving you the option to authorize one on their behalf.

Method 2: Guest List

• Navigate to the Event Dashboard and select Guest List

• Locate the guest and select View Guest

• Then, select Edit Guest

• In the blue pop-up window, you'll see a green Card Authorized button, indicating that a card is currently on file. To remove the card on file, click the dropdown arrow, then select Remove Card.

• Click OK to confirm the action
  

• This action will delete the card-on-file for the guest, allowing them to re-authorize a new card from their personal guest experience or giving you the option to authorize one on their behalf.

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