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Troubleshooting Campaign Display Issues

Campaign page not displaying correctly? Learn how to fix common issues like inactive status, missing plan offers, and broken sign-up pages

Why does my campaign page show "Campaign is not accepting payments at this time"?

That message appears when the fundraiser is not marked as active. It can also appear if the campaign was marked Completed, Canceled, or Deleted.

How do I turn the campaign back on?

  1. Go to Giving Pages.
  2. Select Edit on the campaign.
  3. Choose Activate Fundraiser to resume accepting transactions. 

You can also:

  1. Open the Event/Campaign Dashboard.
  2. Select Actions.
  3. Choose Mark as Active. 

Why might a campaign page stop displaying properly after it was working before?

A campaign page can stop rendering correctly if any of the following changed:

  • The campaign status was changed to inactive, paused, or archived
  • Edits were not fully saved in Membership Plans or Edit Giving Page
  • One or more membership plan offers were removed, deactivated, or reached their end date

Why is a sign-up page not showing properly?

A sign-up page needs at least one configured plan offer to display properly.

How do I embed the page of another website?

Use the Embed URL or Embed Code found under Links/Embed Codes on the campaign dashboard.

What should I check first when the page suddenly changes?

  1. Confirm the campaign status under Giving Pages > [your campaign].
  2. Review the Membership Plans tab for active plan offers. 
  3. Check whether any recent edits were saved completely.
  4. If the page is embedded, confirm you are using the Embed URL or Embed Code from the campaign dashboard.