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Zoom Embedded Limitations

As we indicate in the live-stream settings in your event, the Zoom embedded/web client has inconsistent behavior across all browsers with video and audio. This is outside of our control, and Zoom changes their user experience often resulting in unexpected behavior. We are advising our customers to proceed with caution and lots of testing if you decide to use Zoom meetings or webinar for your live stream event.  

Please see below Zoom's own documentation on embed limitations.

Video and Audio limitations 

  • Desktop Chrome is the preferred browser for best viewing experience for your guests.
  • Zoom has audio and video restrictions in all other browsers.
  • See Zoom's full breakdown here, or refer to the main points below:
  • Internet Explorer on desktop: Due to the many Zoom limitations on IE, we do not support viewing a Zoom embed on IE11.
    • Safari on desktop: Guests must join audio for embedded Meetings and Webinars using the Phone Call (or dial-in) option. Guests cannot listen by using their computer audio.
    • Safari, Chrome, Firefox, and Edge on iOS mobile devices: Guests must also join audio for embedded Meetings and Webinars using the Phone Call (or dial-in) option. Guest cannot join video on mobile.

Take a more granular look at what features Zoom does and does not support below:

Zoom Meeting Feature Supported in Embed
Breakout Rooms Yes
Breakout Rooms - Assign automatically Yes
Breakout Rooms - Assign manually Yes
Breakout Rooms - Let participants choose room No
Chat Yes
Closed Captioning Yes
Enable join before host Yes
Gallery view Yes
Mute participants upon entry  Yes
Only authenticated users can join Yes
Passcode Yes
Polls Yes
Raise Hand Yes
Reactions No
Share Screen Yes (Desktop only)
Spotlight Yes
Waiting Room Yes
Zoom Webinar Feature Supported in Embed
Chat Yes
Chat Restrictions Yes
Enable Practice Session  Yes
Gallery View (of panelists)* No
Mute participants upon entry  Yes
Only authenticated users can join Yes
Passcode Yes
Polls Yes
Raise Hand Yes
Webinar Registration Required Yes
Q&A Yes

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

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