Can I issue a partial refund?

You can issue partial refunds on the BetterUnite platform. A partial refund is a financial-only transaction — it returns a portion of the payment to the payer but does not remove any line items (such as tickets or offers) from the transaction record in BetterUnite.

• To issue a partial refund, navigate to the transaction record (from your Transactions page, click the transaction to open its detail pop-up). In the pop-up window, click Refund Payment and select Partial Refund, as shown below. On this pop up window click on Refund Payment and select Partial Refund as shown below.

• Once you select Partial Refund, enter the amount you want to refund in the field provided and click Refund.

• After the refund is processed, reopen the transaction to confirm it was applied. The transaction record will display the refunded amount in red and the updated net amount received.

• On your Transactions page, "R" in red will appear next to the transaction record that is partially refunded.

Note: The partial refund amount cannot exceed the original transaction total. Refund processing times may vary depending on the payer's bank or card provider. Contact support@betterunite.com if you need to confirm whether the payer received an automatic notification of the refund.

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

Let's go do some good.