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Check-In Screen Notes and Tags

What's the difference between a Guest Note and a Guest Tag on the blue check-in screen?

Notes

  • Purpose: Notes are for internal, free-form details about a specific guest.
  • Use Case: Best for one-off or unique information you want the check-in or check-out team to know about that particular guest. 
  • Examples: checkout reminder like “donor will pay via DAF or check next week" or "do not run credit card."
  • Visibility: Notes are visible exclusively to BetterUnite users. While guests cannot see them, all notes are available on guest carts.

Screenshot 2025-09-03 at 8.30.09 PM

guest check in screen notes

Tags

  • Purpose: Tags are labels that can be applied to event guests for categorization and quick filtering.
  • Use Case: Ideal for segmenting guests into categories that you may want to pull reports on, filter lists by, or apply special handling at check-in.
  • Examples: “VIP,” “Sponsor,” “Table Captain - Give Necklace,” “Swag Bag & Shirt.” 
  • Visibility: Guest tags are visible exclusively to BetterUnite users. While guests cannot see them, all guest tags are also available to view on the guest list.
  • Pro-Tip! You can bulk-tag guests retroactively by following this article: How to Bulk Tag Guests. Or, proactively, when creating your Tickets .

guest tag 2

guest tag

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

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