Collecting Guest Information before your event

Ideally when a registrant purchases one or more tickets for your event, they would also provide their guest information immediately.  This is preferred as it will make the event check-in process quicker, and more accurate. 

• When an attendee purchases one or more tickets, their confirmation page displays the tickets and provides options to manage guest information.
• They can either click on "Edit Guest Information" to enter the details themselves or click on "Share Ticket" to email individual tickets to their guests for them to fill out.

• They also receive an email with a link to this page so that they can update it anytime.

• We recognize that registrants may not know all of their guests immediately, hence they are able to access this confirmation page anytime, and update their guest list information over a period of time.
• You can extract the specific links for each confirmation page or ticket for each guest and registrant that you can then use to mail merge or import into your Mailchimp or other email platform and reach out to your guests.  You can export your guest list on your Guests List Page. 

• Click Actions->Export to File.

• This extract has a column with the direct link to everyone’s ticket. You can email the ticket purchasers and ask them to fill out their guest information. You can also email your purchasers and refer them to the original confirmation email they would have received and ask them to follow the link and put in their guest information.  
• You can also put in post check-out communication (Edit Event->Communications tab), and provide more specific instructions after check out to put in their guest information.  If none of these things happen, and typically registrants don’t always provide guest information timely, you will enter them when they show up to your event.

Need Additional Help?

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