Edit Campaign: Communications Tab

Under the Communications tab you can enter in the communications that go out to your guests or purchasers. On this page you can customize the below communications:

• Default Acknowledgement - Provide a custom message to your donor or ticket buyer when they purchase a ticket or item or make a donation from your campaign landing page. 
• Event Purchase Acknowledgement - Provide a custom message to your attendee when they purchase any in-event fundraising item or make a donation from their guest page. If this template content is blank, the above default acknowledgement email content will be used instead. 
• Pre-Check Out Commentary - You can provide instructions or other notifications that will be shown to the donor before a payment is processed i.e. on the checkout page.
• Post Check Out Commentary - You can provide instructions or other notifications that will be shown to the donor after the payment is processed i.e. on the confirmation page.
• Event Reminder - You can provide specific content to be included in the event reminder notification sent by the system 3 days, 8 hours and 1 hour before the event. Your content below will be added to the reminder email, which will also include campaign information, guest link and ticket details. 

• Refer to below articles on Communications for more details
  • Guest Communications
  • Event Communications
• If you have signed up for Advanced Messaging within your campaign, you can also customize the below communications
  • Ticket Purchaser Text/SMS
  • Guest Check-in Text/SMS
  • Custom Text/SMS
  • Auction Acknowledgements

• When you have selected the Event Reminder Tab, you will also have the option to turn this off these reminders. To turn off Event Reminders to guests, check the box shown below.

• Communications page also lets you set up Conditional Responses to your guests. You can use this function if you'd like to send different communications for different ticket purchasers. These specific responses are appended to the email content that goes out by default as configured above. For more details on this refer to article Conditional Responses.

Internal Notifications

• Under the Communications tab, you can set up Event Specific Contact Information, to provide campaign-specific contact information to the donors and guests.
• If you do not fill out this section, by default the contact information in your organization profile will be displayed on the Campaign (i.e. settings->profile).
• Check the Box Purchase Notification if you want to be notified of any transactions that are processed by this campaign.
• Notification Recipients: In this section you can enter up to 5 email addresses to be notified when any transaction is processed for this campaign.
• Once you have completed the Communications Tab click SAVE.

• In the Communications section you can also preview the communications timeline to see when the communications are sent out or viewed.

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