Communications

Under the Communications tab you can enter in the communications that go out to your guests or purchasers. To see what the email will look like, select "View Sample" and it will show a sample of your email with your custom content included.

On this page you can customize the below communications:

Email Banner Image - This will brand all these automated emails with an email banner.

Confirmation Email - Provide a custom message to your donor, ticket buyer, volunteer or member when they purchase a ticket or item, make a donation, or sign up from your campaign landing page. Their receipt (if applicable) and the event details will automatically be included in this email.

The confirmation email also gives you the ability to send Conditional Responses to your guests. You can use this function if you'd like to send different communications for different ticket purchasers. These specific responses are appended to the email content that goes out by default as configured above. For more details on this refer to article Conditional Responses.

Event Campaign Only Emails

Guest Cart Receipt Email - Provide a custom message to your event attendee when they purchase any in-event fundraising item or make a donation from their guest page. If this template content is blank, the above confirmation email content will be used instead. Receipt is automatically included.

Event Reminder - You can provide specific content to be included in the event reminder notification. It will be automatically sent by the system 3 days and 8 hours before your event, but you can schedule them for different or additional times by selecting Schedule. You can customize and schedule multiple reminders. Your reminder email will also include campaign details, guest link and ticket details.
***Within Volunteer Sign Up Campaigns, reminders will be sent at the specified times before their shifts.***

Guest Info Request - This email is sent to only those purchasers of tickets that have not provided you with all of their guest names. You can schedule to send these more often or at different times from the system set of 10 days and 4 hours before your event.

Authorize Card Reminder - You can add custom content to be sent to guests who haven’t registered a card on file. If scheduled, it will be sent at the scheduled time to all guests without a card on file.

Post-event Guest Email - You can add custom content to be sent to all guests after your event—typically used for “Thank you for attending” messages. If scheduled, it will be delivered at the scheduled time to all event guests except ones marked as 'Not Attending'. These are not automatically scheduled.
***This email is also available within Volunteer Sign Up Campaigns***

Resend Guest Links - Resend all event guests their unique, secure link to access their guest page.

Resend Confirmation Emails - Resend confirmation receipts to all purchasers, allowing them to edit guest information. Please note that the purchasers would have already received this email when they first completed their transaction.

Send Guest Tickets - Resend all event guests their ticket. This is not a typical action as usually guests will not need a ticket to be printed.

Check out our suggested Guest Email Communications Article for content ideas.

SMS/Text Communications

***You may only edit select text messages if you have the Custom Text Message package. With Advanced Messaging, you can send AND schedule custom text messages. To learn more see this article.***

This now shows all text messages that were sent as well as the ones that you schedule if using Advanced.

These are all the automated text messages.

Ticket Purchaser: When a guest purchases a ticket for your event or when a bidder registers for your auction, they will receive a text message on their phone (if provided) with the message template. Requires your event messaging to be turned on.

Guest Check-in: When a guest gets checked into your event in-person, they can receive a text message on their phone (if provided) with the below message template. Requires your event messaging to be turned on.

Auction Acknowledgements
- Auction Bid Acknowledgment: When a guest commits a bid, they are sent the following message on their phone as acknowledgement.

- Auction Outbid Notification: When a guest's bid on an item is outbid by someone else, they are sent the following notification message on their phone.

By Email:

- Auction Winner Notification via Text/SMS: When a guest is awarded an auction item, they are sent the following notification message on their phone. If the auction item has any purchase instructions, then these instructions will also be included in this message.

When using Advanced Messaging, you can schedule a custom message to be sent at a specific time by selecting New Message.

Internal Notifications

Purchase Notifications: Manage internal communications based on purchases or guest activity. You can add up to 5 email addresses to get notifications.
Guest Status Updates: Option to be notified when a guest attendance status is updated.