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Text to Donate Overview

Text to Donate is a marketing tool to invite your donor base to give using text message marketing. 

BetterUnite offers Text to Donate for our users. This effective and easily adopted fundraising technology is an exciting and promising addition to your development suite of tools. 

 
Please note Text to Donate is different than Event Guest Messaging. If you are running an event and are looking to turn on messaging in your event or want to communicate with your guests via SMS, you should go to your event dashboard and click COMMUNICATIONS -> SMS/Text Communications to explore options there. To find out more about Event Guest Messaging, please take a look HERE.
 
TEXT TO DONATE SIGN UP:
  • Click on Settings (the gear icon in the top right of the navigation bar) and then on TEXT MESSAGING. 

  • Select SIGN UP for Option 1 or 2 after reviewing the type of phone options available and complete the purchase. 

  • Although this number will be assigned to your account, messages may not be processed (or may be filtered out by the networks) until you complete the approval process for your new number.

  • This toll-free number verification process by networks may take up to 2-3 weeks to complete. When your number is verified, we will notify you via email and the status will be updated on your TEXT MESSAGING page under Settings (gear icon).
  • This number will be your organization's text-only phone number for this account.
  • You can direct potential donors to send text/SMS messages to this text-only phone number to make donations to your organization.
  • You can direct potential donors to a specific campaign page or to the checkout page by configuring the Keyword (short code) section on your TEXT MESSAGING page. You can associate short codes with all of your active fundraisers. Under the Fundraiser Keywords section, you will find all of your active fundraisers listed. Click on Edit icon and you are then able to change the number, write a word or short phrase next to each fundraiser. Under Response Destination you can choose to direct to the Campaign Page or the Checkout Page.

Note: If you are considering using the Text to Donate feature as a call to action at a large event or in combination with a silent auction, please contact us at support@betterunite.com at least 1 week in advance of your event. There are performance throttles applied by law for each number and carrier where only 1 message can be sent from a number per 1 second. Depending on the type of your text-to-give campaign or event, this is perfectly within the expected response times for your donors. However, if you are expecting a large number of donors to simultaneously send inbound text messages, then this throttle may cause delays in responses back to the sender as responses will be auto-throttled. This throttle is out of BetterUnite's control and is the law. However, we can increase your campaign's allotted outbound phone numbers to allow for such a scale to still have acceptable response times. This scale-out option is available to you at no charge; however, notifying us of your upcoming event is imperative, as we will then scale up your messaging service capabilities accordingly.

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

Let's go do some good.