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Transitioning from WePay

JP Morgan Chase is discontinuing WePay as a payment processor, and WePay will no longer process payments after May 1, 2024. If you are using WePay as your payment processor, you must transition your WePay account to another payment processor before May 1, 2024.

 

What do I do?

Short Version

Login to your BetterUnite account, go to settings->online funding, click the Add New button, and pick a new payment processor. Also, see step-by-step instructions or setting up a new processor.

Details

We have created multi-processor capabilities as part of the transition away from WePay.

You can now sign up for additional payment processor(s) (Stripe or PayPal) and begin configuring your campaigns to start processing payments in the new/different payment processor of your choice.

Sign-up for Stripe or PayPal takes a few minutes to complete, and you can activate one or both processors to maximize the types of payments you can enable on your campaigns.

If you have recurring payments with WePay, these cards on file can be transferred to a new Stripe processor by following a process that we will accommodate for you and coordinate with Stripe and WePay directly to complete this transfer so that these payments are not interrupted.

Once a new payment processor is added and activated, you can apply this functionality to all your campaigns and remove WePay so that all payments go through your new payment processor account.

Additional Information

Why is this happening?

WePay is a payment processor owned by JP Morgan Chase, and they are discontinuing WePay; they indicated that they would be releasing a new payment processor in the future, but it would not be a continuation of WePay. Hence, they will be sunsetting WePay.

Key Dates

May 2024 is the timeframe after which the WePay payment processor will no longer take payments. If you are using WePay, you will have between January 1, 2024, and May 2024 to sign up for a new processor in your account. Please see the steps in "this article to set up your new payment processor" (Setup a Payment Processor); signing up will only take a few minutes.

What happens after the cut off?

After May 2024, WePay will stop processing any payments, so if you have any campaigns or recurring payments still with WePay, they will stop processing.

What if we have recurring payments in WePay?

We will need to coordinate with Stripe and WePay to transition your WePay recurring payments to your Stripe account. We will reach out and coordinate directly with you on this process. However, the first step is for you to create a Stripe account so that we have a destination to transfer the cards to. Please see this (article)  "Transferring Recurring Payments from WePay to Stripe” for more details.

Can I use WePay and the new payment processor at the same time?

Yes. Until May 2024, your WePay account will still be active and will continue to process payments. You can leave your campaigns in place and continue processing until you can switch to another processor. If you don't have recurring payments with WePay, you can make this switch anytime. If you have recurring payments with WePay, however, this transfer process process will take several weeks, so we recommend starting this transition earlier rather than later.

When you are ready to make the complete switch, you can apply your new processor to all campaigns (with a single click from your new processor configuration page) and continue using it for all future campaigns. You can also archive your existing WePay processor, but you can no longer use it.

What happens to my transactions in BetterUnite?

There will be no changes made to your BetterUnite data.

Your existing data will remain intact, and you can still view details of your WePay transactions in BetterUnite as before. However, after May 2024, you cannot issue any refunds on WePay transactions since WePay will no longer be functional after this date.

Do I need to turn off or do anything with my WePay account?

After you fully transition your BetterUnite account from WePay to another processor, we recommend you log in to your WePay account and run transaction reports to take some entire system exports of all history. These reports are for reference purposes only, in case you need to refer to anything specific, like bank reconciliation or other reasons.

WePay will also communicate with you about any actions they may request to close your account.

Need Additional Help?

We're here to assist you in any way we can. Don't hesitate to reach out to support@betterunite.com

Let's go do some good.