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Events
Event Setup
- Edit Event: Basics Tab
- Edit Event: Content Tab
- Edit Campaign: Livestream Tab
- Edit Campaign: Guest Experience Tab
- Edit Campaign: Tickets Tab
- Edit Campaign: Event Offers Tab
- Edit Campaign: Raffles Tab
- Edit Campaign: Communications Tab
- Edit Campaign: Tickers Tab
- Edit Campaign: Discount and Access Tab
- Edit Campaign: Funding Tab
Initial Setup
Setup and Configuration
- How to collect waiver or acknowledgement from guests
- Silent Auction and Event Testing
- How does linking events work?
- Name your price options
- Event Fundraiser Teams
- Event Review
- Campaign Fee Structure
- Address Verification
- Guest Information
- Running Your own Drawing From Raffle Tickets
- Run a Raffle
- Upgrade Options
- How do I pre-authorize guests so I can charge them at the event?
Virtual Event Setup
- Live Stream Placeholder Content
- Virtual Event Setup
- Zoom Embedded Limitations
- Live Streaming Options
- Virtual Fundraising Event
- Live Stream Permissions: Exclusive Live Streaming
- Run a Multi-Day Event
Hybrid Event
Table and Team Management
Tickets and Offers
- Add Tickets
- Combination Tickets
- How to Add Items for Sale
- Add Group Tickets
- Can I Choose Where an Offer is Shown?
- Bulk Import Event Offers
- Add Fund-a-Need Levels
- Event Items Permissions: How to Provide Exclusive Items for Sale
- Access and Discount Codes
Customization
- Custom Fields Explained
- Event Offers - Images and Dimensions
- How to modify check out form
- Dynamic Checkout: Checkout Form Rules
- Conditional Responses
- Can I Default a Ticket Selection for my Guests?
Check-In Process
- Assign Bidder Numbers
- Look Up Guests
- Quick Guide: Manage Event Check In
- Check-In Instructions
- Bulk-Send Guest Tickets Using MailChimp
- Using Volunteers with Event Check-In
- Remove a Guest's Card-On-File
Guest Management
- Suggested Event Talking Points for Guests Using BetterUnite
- Combined Guest Experience (or Linked Guests)
- Event Sponsor Recognition
- Import Guests & Purchasers
- Guest Page
- How to capture additional guest information
- Guest Communications
- Event Communications
- Event Messaging
- Custom Group Messaging
- Guest Chat
- Guest Live View
- Suggested Text Messages for Events
- Does BetterUnite Remind Event Guests About the Upcoming Event?
- Collecting Guest Information before your event
Operations Management
- Quick Add and Paddle Raise
- How can Guests Assign Raffle Tickets?
- Add Offline Donations or Purchases
- How do I Remove or Cancel a Guest / Ticket?
Session Management
- Enforce Attendees to Choose From Event Sessions
- Limit Session Capacity
- Change Event Sessions for a Ticket Holder
- Event Multiple Showtimes
- Showtimes and Sessions Explained
Live Stream Management
- Test/Preview Live Stream Before Your Event
- Live Stream Virtual Event: Helpful Tips
- Common LiveStream Issues
- Is There a way to Upload a Pre-Recorded Video as our Livestream?
- Can I Switch my Live-Stream Source in the Middle of my Livestream?
- Chat Feature During Live Stream
Event Execution
- Planner Tasks
- Mobile App: Tap to Save Card On File
- Send SMS/Text Messages to Your Guests
- Run Paddle Raise or a Live Auction at your Event
- Advanced Guest Messaging
- Deleting a Non-Ticketed Guest
- How can I Reach my Guests
- Thermometer
- Random Draw
- In-person Event Internet Bandwidth Considerations
- Giving Report for Scribes, Downloadable PDF
- Process a Pledge for an Event
- Google Analytics
Payments and Refunds
- Cancel a Ticket Refund
- Credit Card Readers with BetterUnite
- Issue a Refund
- Taking Credit Card Payment
- Edit Registration
- View Purchase Details of Tickets and Offers
- Split a Sponsorship Payment
- Add In-Kind Donations
- QR Codes + Share and Embed Options
- Pledge Payment Charge to Guest Cart
- How do I add a Charge for a Guest/Donor After the Event?
- General Decline When Processing a Payment
Event Closure
- Delete an Event
- Add Shipping Charges to Auction Items or Items Sold at My Event
- Guest Carts
- Guest Checkout and Closing your Event
- Add Bulk Charges to Carts
Frequently Asked Event Questions
- When do Guests get Sent Their Guest Link?
- Does the Thermometer Update to Include Purchases Made During Silent Auction or Live Event?
- My event is not accepting transactions, why?
- Can I see all Raffle Tickets and Which Baskets They are put in?
- Can I see all Raffle Ticket Allocations?
- Is There a Way to View and Export who Bought Which Event Offers?
- Can I use my own Background Image in the Splash Style Page Layout Template?
- Can Guests Opt-Out of Campaign Communications?
- Who can view my Live stream?
- Can I Copy a Past Campaign or Event?
- What Link(s) do I Share with my Supporters?
- How can admins allocate Raffle Tickets?
- How do I Re-send Messaging Receipts?
- How Many Characters can be Sent in SMS Messages?
- Can I Check out a Shopping Cart Using Other Methods of Payment?
- My Auction or Event is Live, Where can I see the Donations & Purchases?
- Can I add Donation Levels That the Donor can Determine how Much to Give?
- Can I View and Edit Checkout Question Responses?